FAQ's

Q. What currency do you charge in?
A. Canadian Funds

Q. How are my items shipped?
A. All purchases are shipped by UPS Courier.  Tracking numbers will be provided.  Average time from payment is 4-7 weeks for production/delivery of custom orders.  In Stock orders are shipped out the next day by UPS Courier.

Q. What is the cost for shipping?
A.  Flat rate of $26.00 Canada and US delivery.
     Northern Canada can possibly be extra.    

Q. Can I order a samples or colour chart?
A. We do not have a colour chart, we do provide the pantone codes of our available colours

Q. Where are you located, where are the feathers from?
A.  9 - 2009 Lawrence Ave. West, Toronto.
     We import directly from ostrich farms around the world and locally.

Q. Can I order less then the MOQ?
A. Sorry, you need to order the minimums.  10 per size/colour of in stock.  If you wish custom dying of feathers the minimum is 50 feathers. 

Q. What forms of payment do your accept?
A.  All major credit cards, cheques,  Western Union, Wire Transfers are accepted at this time.  Paypal and International Money Orders are not accepted.

Q. How do I take care of the feathers?
A. Feathers do not go bad, we suggest storing in a dry location.  Over time they will fade if in direct sunlight for extended periods of time.